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UNIT PRESENTATION

E-commerce Business Model

01
CSIT- 6th E-Commerce · UNIT 02

E-commerce Business Model

1. E-commerce Business Model 2. Elements of Business Model 3. Types of Revenue Models 4. B2C Business Models: E-tailer 5. B2C Business Models: Community Provider 6. B2C Business Models: Content Provider 7. B2C Business Models: Portal 8. B2C Business Models: Transaction Broker 9. B2C Business Models: Market Creator 10. B2C Business Models: Service Provider 11. B2B Business Models: Net Market Places 12. E-distributor 13. E-procurement 14. Exchanges 15. Industry Consortia 16. Private Industrial Networks: Single Firm 17. Private Industrial Networks: Industry Wide 18. Electronic Data Interchange (EDI) 19. EDI Layered Architecture 20. EDI in E-commerce 21. E-commerce and Industry Value Chain 22. Firm Value Chain 23. Firm Value Web 24. Case Studies of Global E-commerce Systems 25. Case Studies of Local E-commerce Systems

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02
TOPIC 01

Introduction:

A business model is a set of planned activities designed to result in a profit in a marketplace. The business model spells out how a company makes money by specifying where it is positioned in the value chain. An e-commerce business model aims to use and hold the unique qualities of the Internet, the Web, and the mobile platform.
03
TOPIC 02

Elements of a business model:

Whether it is traditional commerce or e-commerce, a successful business model must address following key elements:

1) Value proposition:
It defines how a company's product or service fulfills the needs of customers. From the customer point of view, successful e-commerce value propositions include personalization and customization of product offerings, reduction of production search costs, and facilitation of transactions by managing product delivery.
Example: buying a book in traditional commerce vs. Amazon.

2) Revenue Model:
A firm's revenue model describes how the firm will earn revenue, generate profits, and produce a superior return on invested capital. Profits alone are not sufficient to make a company "successful"; also a firm must produce returns greater than alternative investments to be successful.

3) Market Opportunity:
The term market opportunity refers to the company's intended marketspace and the overall potential financial opportunities available to the firm in that marketspace. It is defined by the revenue potential in each of the smaller market where we hope to compete.

4) Competitive Environment:
A firm's competitive environment refers to the other companies selling similar products and operating in the same marketspace. Firms typically have both direct and indirect competitors. Direct competitors are companies that sell products and services that are very similar and into the same market segment. Indirect competitors are companies that may be in different industries but still compete indirectly because their products can substitute for one another.

5) Competitive advantage:
Competitive advantage is achieved by a firm when it can produce a superior product and/or bring the product to market at a lower price than most or all of its competitors.

6) Market Strategy:
Any business concept fails if it is not properly marketed to the potential customers. Everything we do to promote our company's products and services to potential customers is known as marketing.

7) Organizational development:
It is the plan that describes how the company will organize the work that needs to be accomplished. Typically work is divided into functional departments such as, production, shipping, marketing, customer support, and finance.

8) Management Team:
A strong management team gives a model instant credibility to outside investors, immediate market-specific knowledge, and experience in implementing business plans. A strong management team may not be able to rescue a weak business model, but the team should be able to change the model and redefine the business as it becomes necessary.
04
TOPIC 03

Types of Revenue Models:

1) Advertising model:
In this model, a company that offers content, services, and/or products also provides a forum for advertisements and receives fees from advertisers. Google, for instance, derives a significant amount of revenue from display and video advertising.

2) Subscription model:
In this model, a company that offers content or services charges a subscription fee for access to some or all of its offerings. Netflix is an example which takes subscription fee for streaming videos.

3) Transaction fee model:
In this model, a company receives a fee for enabling or executing a transaction. For example, eBay provides an auction marketspace and receives a small transaction fee from seller if the sale is successful in selling the item.

4) Sales model:
In this model, a company sells goods, information, or services. Amazon is its example.

5) Affiliate model:
In this model, companies to an "affiliate" receive a referral fee or percentage of the revenue from any resulting sales.
05
TOPIC 04

B2C Business Models:

1) E-tailer:
E-tailers are the online retail store. They come in all sizes, from giant Amazon to tiny local stores that have Web sites. Every Internet and Smartphone user is a potential customer. Customers can place an order and pay electronically. It is product-based, with customers paying for the purchase of particular item.

2) Community Provider:
Community providers create an online environment where people with similar interests can buy and sell goods; share interests, photos, videos; communicate with like-minded people etc. Facebook, LinkedIn, Twitter etc. social networks all offer users community-building tools and services.

3) Content Provider
Content providers distribute information content, such as digital video, music, photos, text, and artwork. Content providers can make money via a variety of different revenue models, including advertising, subscription fees, and sales of digital goods. For instance, in the case of Apple Music, a monthly subscription fee provides users with access to millions of music tracks.

4) Portal
Portals offer users powerful search tools as well as an integrated package of content and services, such as news, e-mail, instant messaging, shopping, video streaming, and more, all in one place. Yahoo, MSN are its examples. Portals generate revenue from advertising.

5) Transaction Broker
Companies that process transactions for consumers, normally handled in person, by phone, or by mail, are transaction brokers. Transaction brokers make money each time a transaction occurs.
Examples: Online stock brokers, Air ticket booking.

6) Market Creator
Market creators build a digital environment in which buyers and sellers can meet, display and search for products and services, and establish prices. Market creators make money by either charging a percentage of every transaction made or by charging merchants for access to the market.
Example: eBay.

7) Service Provider
Service providers offer services online instead of products. They generate revenue by charging fees or monthly subscriptions, or through advertising, etc.
Examples: Online medical bill management, travel recommendation services, etc.
06
TOPIC 05

B2B Business Models

1) Network Marketplaces

a) E-distributor
Companies that supply products and services directly to individual businesses are e-distributors. E-distributors are owned by one company seeking to serve many customers. With e-distributors, the more products and services a company makes available on its site, the more attractive that site is to potential customers.

b) E-Procurement
Procurement is the process of finding and agreeing to terms, and acquiring goods or services. It helps buyers decide the market value of the product or service being purchased by a company. Right prices, timely delivery, right quality, and right quantity are the major components of procurement.

c) Exchange Market
An exchange market is an independent digital marketplace where hundreds of suppliers meet a smaller number of very large commercial purchasers. They focus on the exchange of direct inputs to production and short-term contracts or spot purchasing.

d) Industry Consortium
These are industry-owned vertical marketplaces that serve specific industries, such as the automobile, aerospace, and chemical industries.

2) Private Industrial Networks

A private industrial network is a digital network designed to coordinate the flow of communications among firms engaged in business together. The network is owned by a single large purchasing firm. It constitutes about 75% of all B2B expenditures.
For instance: Walmart operates one of the largest Private industrial networks in the world for its suppliers, who on a daily basis use Walmart's network to monitor the sales of their goods, the status of shipments, and the actual inventory level of their goods.
07
TOPIC 06

Electronic Data Interchange (EDI)

EDI is a communications standard for sharing business documents and settlement information among business partners or companies. It is a set of standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities, and other groups, without human intervention. EDI was developed to reduce the costs, delays, and errors present in the manual exchange of documents such as purchase orders, shipping documents, price lists, payments, and customer data.
Companies use EDI systems for exchanging business information automatically by computer systems as transactions without paper, and hence minimizes human intervention. EDI is generally used for B2B transactions.
Common EDI documents include:
• Purchase order
• Invoice
• Shipping request
• Acknowledgement
08
TOPIC 07

EDI Layered Architecture

Note image
EDI layered architecture includes 4 layers:

1) Application Layer
The first layer of EDI is the Application Layer, which defines the business applications that are used by EDI. This layer of EDI translates business application information (such as requests for quotes, purchase orders, acknowledgements, and invoices). For every company, this layer is specific.

2) Standard Layer:
This layer of the EDI architecture defines the structure of business forms and their content, which are related to the application layer. It is closely interconnected with the application layer and ensures that business documents follow standardized formats for electronic exchange.

3) Transport Layer:
The transport layer of EDI is responsible for transmitting business documents from one organization to another. Earlier, documents could be sent through registered mail, postal services, private carriers, telecommunications, or fax. Today, EDI primarily uses electronic communication methods such as the Internet, secure networks, and e-mail for faster and more reliable data transmission.

4) Physical Layer:
The physical layer of EDI, also known as the infrastructure layer, defines the communication path for EDI data transactions. It includes the hardware and communication media required for data transmission, such as dial-up lines, the Internet, private networks, and other communication channels.
09
TOPIC 08

E-Commerce and Industry Value Chain

A value chain is an interconnected set of value-adding activities involved in transforming raw materials into finished products and services. By reducing the cost of information and improving communication, e-commerce enables each participant in the industry value chain such as suppliers, manufacturers, distributors, transporters, retailers, and customers to improve their competitive position by lowering costs, increasing efficiency, and/or enhancing value.

Benefits of E-Commerce in the Industry Value Chain

• Manufacturers can reduce procurement costs by developing Internet-based Business-to-Business (B2B) exchanges with their suppliers.
• Distributors can implement highly efficient inventory management systems, reducing storage and operational costs.
• Customers can easily compare products and search for the best quality, fastest delivery, and lowest prices before making purchasing decisions.
10
TOPIC 09

Firm Value Chains

The set of activities a firm engages in to create final products from raw inputs is called the firm value chain. The concept of the value chain can be used to analyze a single firm's operational efficiency as well. Each step in the production process adds value to the final product.

Every firm can be characterized by a set of value-adding primary and secondary activities performed by different actors within the firm. A simple firm value chain consists of five primary value-adding activities, which are:

• Inbound Logistics
• Operations
• Outbound Logistics
• Sales and Marketing
• After-Sales Service
11
TOPIC 10

Firm Value Webs

A value web is a networked business ecosystem that uses e-commerce technology to coordinate the value chains of business partners within an industry or, at a broader level, to coordinate the value chains of a group of firms. E-commerce creates new opportunities for firms to cooperate and build a value web.

Firms use the Internet to develop close relationships with their logistics partners. For example, Amazon relies on UPS tracking systems to provide customers with online package tracking, and it also relies on the U.S. Postal Service (USPS) to insert packages directly into the mail stream.
1 / 1
03

Unit Notes

10 Notes
CSIT- 6th E-CommerceUnit 02

Introduction:

Read full note
A business model is a set of planned activities designed to result in a profit in a marketplace. The business model spells out how a company makes money by specifying where it is positioned in the value chain. An e-commerce business model aims to use and hold the unique qualities of the Internet, the Web, and the mobile platform.
CSIT- 6th E-CommerceUnit 02

Elements of a business model:

Whether it is traditional commerce or e-commerce, a successful business model must address following key elements:

Read full note
1) Value proposition:
It defines how a company's product or service fulfills the needs of customers. From the customer point of view, successful e-commerce value propositions include personalization and customization of product offerings, reduction of production search costs, and facilitation of transactions by managing product delivery.
Example: buying a book in traditional commerce vs. Amazon.

2) Revenue Model:
A firm's revenue model describes how the firm will earn revenue, generate profits, and produce a superior return on invested capital. Profits alone are not sufficient to make a company "successful"; also a firm must produce returns greater than alternative investments to be successful.

3) Market Opportunity:
The term market opportunity refers to the company's intended marketspace and the overall potential financial opportunities available to the firm in that marketspace. It is defined by the revenue potential in each of the smaller market where we hope to compete.

4) Competitive Environment:
A firm's competitive environment refers to the other companies selling similar products and operating in the same marketspace. Firms typically have both direct and indirect competitors. Direct competitors are companies that sell products and services that are very similar and into the same market segment. Indirect competitors are companies that may be in different industries but still compete indirectly because their products can substitute for one another.

5) Competitive advantage:
Competitive advantage is achieved by a firm when it can produce a superior product and/or bring the product to market at a lower price than most or all of its competitors.

6) Market Strategy:
Any business concept fails if it is not properly marketed to the potential customers. Everything we do to promote our company's products and services to potential customers is known as marketing.

7) Organizational development:
It is the plan that describes how the company will organize the work that needs to be accomplished. Typically work is divided into functional departments such as, production, shipping, marketing, customer support, and finance.

8) Management Team:
A strong management team gives a model instant credibility to outside investors, immediate market-specific knowledge, and experience in implementing business plans. A strong management team may not be able to rescue a weak business model, but the team should be able to change the model and redefine the business as it becomes necessary.
CSIT- 6th E-CommerceUnit 02

Types of Revenue Models:

Read full note
1) Advertising model:
In this model, a company that offers content, services, and/or products also provides a forum for advertisements and receives fees from advertisers. Google, for instance, derives a significant amount of revenue from display and video advertising.

2) Subscription model:
In this model, a company that offers content or services charges a subscription fee for access to some or all of its offerings. Netflix is an example which takes subscription fee for streaming videos.

3) Transaction fee model:
In this model, a company receives a fee for enabling or executing a transaction. For example, eBay provides an auction marketspace and receives a small transaction fee from seller if the sale is successful in selling the item.

4) Sales model:
In this model, a company sells goods, information, or services. Amazon is its example.

5) Affiliate model:
In this model, companies to an "affiliate" receive a referral fee or percentage of the revenue from any resulting sales.
CSIT- 6th E-CommerceUnit 02

B2C Business Models:

Read full note
1) E-tailer:
E-tailers are the online retail store. They come in all sizes, from giant Amazon to tiny local stores that have Web sites. Every Internet and Smartphone user is a potential customer. Customers can place an order and pay electronically. It is product-based, with customers paying for the purchase of particular item.

2) Community Provider:
Community providers create an online environment where people with similar interests can buy and sell goods; share interests, photos, videos; communicate with like-minded people etc. Facebook, LinkedIn, Twitter etc. social networks all offer users community-building tools and services.

3) Content Provider
Content providers distribute information content, such as digital video, music, photos, text, and artwork. Content providers can make money via a variety of different revenue models, including advertising, subscription fees, and sales of digital goods. For instance, in the case of Apple Music, a monthly subscription fee provides users with access to millions of music tracks.

4) Portal
Portals offer users powerful search tools as well as an integrated package of content and services, such as news, e-mail, instant messaging, shopping, video streaming, and more, all in one place. Yahoo, MSN are its examples. Portals generate revenue from advertising.

5) Transaction Broker
Companies that process transactions for consumers, normally handled in person, by phone, or by mail, are transaction brokers. Transaction brokers make money each time a transaction occurs.
Examples: Online stock brokers, Air ticket booking.

6) Market Creator
Market creators build a digital environment in which buyers and sellers can meet, display and search for products and services, and establish prices. Market creators make money by either charging a percentage of every transaction made or by charging merchants for access to the market.
Example: eBay.

7) Service Provider
Service providers offer services online instead of products. They generate revenue by charging fees or monthly subscriptions, or through advertising, etc.
Examples: Online medical bill management, travel recommendation services, etc.
CSIT- 6th E-CommerceUnit 02

B2B Business Models

Read full note
1) Network Marketplaces

a) E-distributor
Companies that supply products and services directly to individual businesses are e-distributors. E-distributors are owned by one company seeking to serve many customers. With e-distributors, the more products and services a company makes available on its site, the more attractive that site is to potential customers.

b) E-Procurement
Procurement is the process of finding and agreeing to terms, and acquiring goods or services. It helps buyers decide the market value of the product or service being purchased by a company. Right prices, timely delivery, right quality, and right quantity are the major components of procurement.

c) Exchange Market
An exchange market is an independent digital marketplace where hundreds of suppliers meet a smaller number of very large commercial purchasers. They focus on the exchange of direct inputs to production and short-term contracts or spot purchasing.

d) Industry Consortium
These are industry-owned vertical marketplaces that serve specific industries, such as the automobile, aerospace, and chemical industries.

2) Private Industrial Networks

A private industrial network is a digital network designed to coordinate the flow of communications among firms engaged in business together. The network is owned by a single large purchasing firm. It constitutes about 75% of all B2B expenditures.
For instance: Walmart operates one of the largest Private industrial networks in the world for its suppliers, who on a daily basis use Walmart's network to monitor the sales of their goods, the status of shipments, and the actual inventory level of their goods.
CSIT- 6th E-CommerceUnit 02

Electronic Data Interchange (EDI)

Read full note
EDI is a communications standard for sharing business documents and settlement information among business partners or companies. It is a set of standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities, and other groups, without human intervention. EDI was developed to reduce the costs, delays, and errors present in the manual exchange of documents such as purchase orders, shipping documents, price lists, payments, and customer data.
Companies use EDI systems for exchanging business information automatically by computer systems as transactions without paper, and hence minimizes human intervention. EDI is generally used for B2B transactions.
Common EDI documents include:
• Purchase order
• Invoice
• Shipping request
• Acknowledgement
CSIT- 6th E-CommerceUnit 02

EDI Layered Architecture

Note image
Read full note
EDI layered architecture includes 4 layers:

1) Application Layer
The first layer of EDI is the Application Layer, which defines the business applications that are used by EDI. This layer of EDI translates business application information (such as requests for quotes, purchase orders, acknowledgements, and invoices). For every company, this layer is specific.

2) Standard Layer:
This layer of the EDI architecture defines the structure of business forms and their content, which are related to the application layer. It is closely interconnected with the application layer and ensures that business documents follow standardized formats for electronic exchange.

3) Transport Layer:
The transport layer of EDI is responsible for transmitting business documents from one organization to another. Earlier, documents could be sent through registered mail, postal services, private carriers, telecommunications, or fax. Today, EDI primarily uses electronic communication methods such as the Internet, secure networks, and e-mail for faster and more reliable data transmission.

4) Physical Layer:
The physical layer of EDI, also known as the infrastructure layer, defines the communication path for EDI data transactions. It includes the hardware and communication media required for data transmission, such as dial-up lines, the Internet, private networks, and other communication channels.
CSIT- 6th E-CommerceUnit 02

E-Commerce and Industry Value Chain

Read full note
A value chain is an interconnected set of value-adding activities involved in transforming raw materials into finished products and services. By reducing the cost of information and improving communication, e-commerce enables each participant in the industry value chain such as suppliers, manufacturers, distributors, transporters, retailers, and customers to improve their competitive position by lowering costs, increasing efficiency, and/or enhancing value.

Benefits of E-Commerce in the Industry Value Chain

• Manufacturers can reduce procurement costs by developing Internet-based Business-to-Business (B2B) exchanges with their suppliers.
• Distributors can implement highly efficient inventory management systems, reducing storage and operational costs.
• Customers can easily compare products and search for the best quality, fastest delivery, and lowest prices before making purchasing decisions.
CSIT- 6th E-CommerceUnit 02

Firm Value Chains

Read full note
The set of activities a firm engages in to create final products from raw inputs is called the firm value chain. The concept of the value chain can be used to analyze a single firm's operational efficiency as well. Each step in the production process adds value to the final product.

Every firm can be characterized by a set of value-adding primary and secondary activities performed by different actors within the firm. A simple firm value chain consists of five primary value-adding activities, which are:

• Inbound Logistics
• Operations
• Outbound Logistics
• Sales and Marketing
• After-Sales Service
CSIT- 6th E-CommerceUnit 02

Firm Value Webs

Read full note
A value web is a networked business ecosystem that uses e-commerce technology to coordinate the value chains of business partners within an industry or, at a broader level, to coordinate the value chains of a group of firms. E-commerce creates new opportunities for firms to cooperate and build a value web.

Firms use the Internet to develop close relationships with their logistics partners. For example, Amazon relies on UPS tracking systems to provide customers with online package tracking, and it also relies on the U.S. Postal Service (USPS) to insert packages directly into the mail stream.